MoonDrip Games

Privacy Policy

Player Privacy Policy of MOONDRIP FZ-LLC WITH ITS REGISTERED OFFICE IN THE UNITED ARAB EMIRATES

Last update: 13th of May 2026

 

Dear User,

  1. Below you will find information about your personal data and how it is processed, stored and protected, in connection with our games and services. Please be advised that:
    • in order for you to use our games and other services ("Services"), we need to process some of your personal data. For the processing of your data for other purposes, we will always ask for your explicit consent in advance, which you can withdraw at any time.
    • our Trusted Partners, help us develop our Services. Therefore, we can provide limited data to them.
  2. Below you will also find the scope of rights that you are entitled to. Our Privacy Policy has been prepared so that it is clear and understandable to you. In order for you to use our games or other services, you will need to accept our Privacy Policy in advance. If you have any questions or need any assistance, please contact us at the address support@moondripgames.com

FULL CONTENT

  1. ABOUT US
    Moondrip FZ-LLC (registration number 0000004036488), having its registered office at Ras Al Khaimah Economic Zone, EIB-621A Emirates Islamic Bank Building, RAKEZ Business Zone-FZ, Ras Al Khaimah, United Arab Emirates, license number 45000886, is the controller of your personal data in connection with the Services.
  2. SCOPE OF THE PRIVACY POLICY
    Privacy Policy governs the handling of your personal data and any other data that does not constitute them, and which we obtain from you in connection with your use of the Services. Personal data means any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. We put your right of privacy first and that's why your personal data is processed by us in accordance with applicable regulations.
  3. CHILDREN'S PERSONAL DATA
    We are aware of the obligation imposed on us to especially protect personal data obtained from children. Therefore, we shall not collect data from children under 16 years of age without a legal guardian's prior consent. Each legal guardian may contact us at support@moondripgames.com
  4. COLLECTED DATA AND METHODS OF ACQUIRING PERSONAL DATA
    when you use our Services, we may process some of the following information about you:
    1. Information provided by you when using the Games (collected automatically)
      • your mobile device's unique device ID (Device ID) and device name;
      • your user preferences;
      • data and analytics about your use of our Services, such as: your overall progression to a particular level, your virtual currency or the completion of certain tasks during your gameplay, making a purchase or viewing a video ad.
    2. Information that you provide voluntarily and data you provide to us when contacting us or reporting a problem with our Services:
      • your avatar/profile picture;
      • your username/nick;
      • your email address;
      • your name;
      • other details, necessary to process your inquiries.
    3. Information collected and used for the purposes of serving advertisements:
      • the make, model and operating system of your device;
      • properties of your device, such as screen size and orientation, audio volume and battery;
      • the mobile network operator linked to your device;
      • the games played;
      • the country, time zone and locale settings on your device (i.e. country and preferred language);
      • network connection type and speed;
      • IP Address;
      • internet browser used to access the games;
      • the advertiser ID, which is an identifier unique to you if you use an Apple or Android device.
    4. Information collected for the purposes of providing analytics:
      • your device ID;
      • your user ID (which is generated by us and allocated to you when you first play our games);
      • your device operating system & version;
      • your device make and model;
      • game play attempts, progression and results;
      • session game time start, end and duration;
      • purchase transaction types and spend you have made using virtual items in the games;
      • the country of your device;
      • the time, date and install source of your first download (e.g. from a clicked advertisement);
      • advertisements viewed and clicked;
      • identification of crashes and defects.
    5. Information about you collected from our Trusted Partners: When you access our Services via a third party social media provider such as Facebook, we may collect and store personal and non-personal information which is available on that third party social media provider, such as your Facebook name, your profile picture or its URL, your Facebook ID and other public data of your friends, provided that you have expressly agreed to the use of Facebook within our Services. We will also receive technical data in order to ensure our Services connect to the correct Facebook account. In the event that Moondrip will organize events or competitions for Users, we can also process your correspondence address, phone number, social media ID, your photo and bank account number. In order to fully use our Services, it is necessary to process the data listed above. If you do not agree to provide us with the above information, you will only be able to use our games and other Services to a limited extent. If you make payments under the Services, we will not collect or store any information about your payments. These issues are regulated under the operation of a given payment operator. Moondrip obtains only the information on making the relevant payment from the operator. We only collect information about transaction dates, currencies, values and products covered by the transaction, to guarantee you obtain the purchased products.
  5. THE CAUSE OF PROCESSING YOUR PERSONAL DATA (LEGAL BASIS FOR PROCESSING)
    The primary purpose of processing your data is to provide you with our Services, which you use, that is, to perform the agreement between us and your consent to use our Services. The other grounds for processing are the requirements to fulfill the legal obligations imposed on us, fulfillment of the so-called "Legitimate interest" of Moondrip or for the reasons indicated in other parts of the Privacy Policy ("COLLECTED DATA"; "DATA PROCESSING PURPOSES"). As "Legitimate interest", Moondrip treats the legitimate and rational purpose of data processing, in particular, protection of the security of processed data, marketing of Moondrip's Services, but most importantly, to ensure that marketing activities addressed to you are appropriate, and to conduct analyzes that will help us to combat any illicit practices. If we invoke a Legitimate interest purpose, we first analyze and consider each potential impact of the processing on you and your rights. In other cases, data processing will always be preceded by your consent, which you can withdraw at any time. Withdrawal of consent does not affect the validity of the data processing prior to its withdrawal. In situations where the transfer of your data outside the European Economic Area occurs, we will execute it in accordance with the rules, which we described below ("Trusted Partners").
  6. PROTECTIVE MEASURES USED BY Moondrip
    Methods of data storage. The data collected by us may be stored on secure servers located in the United States, Canada, the United Arab Emirates or other countries where we or our service providers operate. We apply appropriate technical and organizational measures to protect your personal data and, where required, rely on appropriate transfer mechanisms under applicable data protection laws. We have implemented and will continue to implement appropriate technical and organizational solutions to protect your personal data against unauthorized or unlawful processing, loss, destruction or damage. Our priority is to ensure that your data will be processed as securely as possible and in accordance with our Privacy Policy. The period of data storage Your data will be available to us as long as it is necessary to meet the objectives set out in our Privacy Policy, in particular, for the time of providing you with the Services or providing you with technical assistance. In the case of processing based on your consent, in the event of its withdrawal we will delete the data without undue delay, no longer than 30 days from the receipt of your request. In exceptional cases, longer storage periods may result from applicable law, e.g. tax regulations or other legal requirements imposed on us, and obligations. At the time when we no longer need your personal data to provide you with the Services, we will remove them or they will be made anonymous.
  7. DATA PROCESSING PURPOSES
    Your data may be used by us for the following purposes:
    • fulfillment of our contractual obligations, as part of the agreement you have concluded with us;
    • marketing, in particular to provide personalized and targeted marketing mails about the Services which you already use or which we think may interest you. This purpose is optional and we will first get your consent in the required cases;
    • delivery of the Services ordered by you;
    • communication with you as a User of our Services;
    • enable participation in interactive elements of the Services, if that is your will;
    • inform you about changes in our Services;
    • improvements to our Services;
    • organizing competitions by Moondrip, in particular for contact, mailing and tax purposes;
    • determining the conversion rate and other components of our services;
    • tax, legal and settlement;
    • billing, resulting from EU regulations regarding the protection of personal data;
    • targeting and personalization of marketing communication, offers and advertisements addressed to you.
    In the case of personalization or targeting described above, we can profile your personal data. By doing so, we mean using the information we have collected to tailor the communication addressed to you and to your needs. However, we will not use profiling, which results in making automated decisions, which would affect your legal situation in any way, in particular, we do not submit automated offers by analyzing your behavior as part of the Services. If you decide that you do not want to receive personalized offers, product recommendations or any advertising information, you can object at any time. We may process certain aggregated data that is not personal data that relates to the behavior of users, in particular, sales data in individual regions and forward them to our Trusted Partners to provide and improve our Services.
  8. THIRD PARTIES AND EXTERNAL SERVICES
    The Services may include links from or to websites or services of third parties. Familiarize yourself with the privacy policies of the above-mentioned third parties. Some of the Services may be characterized by interaction with our Trusted Partners. Therefore, we may share some of your personal information with our Trusted Partner, which will be protected based on their privacy policies. Due to the optionality of such access, it will be preceded by your explicit consent, which you can always withdraw.
  9. TRUSTED PARTNERS
    As part of creating and providing the Services, we use the help of our Trusted Partners, to whom we can share your data. We guarantee that we provide them with the minimum information necessary to enforce their cooperation. They may access your data and process it on our behalf as "Data Processors", for the purposes and by the entities listed below:
    1. Trusted Partners who provide us with tools for internal management and data sharing;
    2. Trusted Partners who help us in analyzing data by providing analytical tools;
    3. our legal, tax, audit and billing team;
    4. social platforms for personalizing and targeting marketing.
    5. Trusted Partners helping us to manage advertising and services of Third Parties that may be of the most interest to you In cases provided by law, we may be required to disclose your data to the public authority, in particular to the police or the prosecutor's office.
  10. PUSH NOTIFICATIONS
    If you use our Services via mobile devices, after obtaining your prior consent, we can send you push notifications or local notifications to inform you about updates.
  11. OTHER MATTERS
    We would like to inform you that Moondrip is a regulated entity to which an obligation can be imposed to disclose your personal data, on the basis of a request by the authorized state authorities or in connection with other legal entities. In the case of transformation or merger of Moondrip with another entity, we will be able to transfer personal data to the third party involved in the process, which will protect personal data at least to the extent as under this Privacy Policy.
  12. RIGHTS OF INDIVIDUALS UNDER THE GENERAL DATA PROTECTION REGULATION
    Remember that you have the right to object to the processing of your personal data at any time. To use this right, you can contact us in particular by sending a message to support@moondripgames.com. In addition, you have the right to:
    • access to your stored personal data;
    • request removal of your personal data from our database;
    • requesting rectification / correction of your data in justified cases;
    • requests to limit the processing of your data;
    • transfer your data to another entity;
    • file a complaint with the appropriate data protection authority.
    If you have any questions or doubts about how we process and protect your personal data or want to exercise your rights, do not hesitate to contact us and we will do our best to resolve any problems and provide you with help. You can direct messages to support@moondripgames.com. If you are in a position that we have not responded in a manner appropriate to any notification regarding your personal data, this circumstance can be reported to your local data protection authority.
  13. RIGHT TO CHANGE THE CONTENT OF PRIVACY POLICY
    We reserve the right to make changes to our Privacy Policy, if necessary, in particular for legal reasons or in connection with changes in the Services provided. In the event of such a circumstance, you will be informed and we will publish the current Policy text with the date of change on our website. The changes we make will be legally binding after 30 days of publication on the Internet. If you have any questions, please contact us. If you do not accept the changes introduced to the Privacy Policy, regardless of sending an e-mail to us, it will be incumbent upon us to ask you to immediately cease using our Services. We are asking for your understanding and please bear in mind that such resources are needed for the proper functioning of our Services, and that each User is subject to the same rules.

ADDITIONAL PRIVACY NOTICE FOR CALIFORNIA AND VIRGINIA RESIDENTS

This section supplements the information contained in this Privacy Policy and applies to users who are residents of California or Virginia, to the extent that the California Consumer Privacy Act, as amended by the California Privacy Rights Act (the "CCPA"), or the Virginia Consumer Data Protection Act (the "VCDPA") applies to our processing of their personal information or personal data.

For the purposes of this section, "personal information", "personal data", "consumer", "business", "controller", "sale", "sell", "share", "sharing", "targeted advertising", "sensitive personal information", "sensitive data", "third party" and similar terms have the meanings given to them under applicable U.S. state privacy laws.

  1. Categories of personal information or personal data we collect In the preceding 12 months, depending on how you used the Services, we may have collected the following categories of personal information or personal data:
    • a) identifiers, such as device identifiers, advertising identifiers, user ID, username or nickname, email address, IP address and similar online identifiers;
    • b) internet or other electronic network activity information, such as information about your interactions with the Services, gameplay activity, session duration, advertisements viewed or clicked, crash logs, install source and technical diagnostics;
    • c) commercial information, such as information about purchases made in the Services, including transaction dates, currency, value and products purchased. We do not collect or store your full payment card details;
    • d) geolocation information, such as country, region, time zone, locale settings or approximate location inferred from your IP address or device settings. We do not intend to collect precise geolocation data unless this is clearly disclosed to you and permitted by applicable law;
    • e) device and technical information, such as device model, operating system, browser type, network connection type, screen size, orientation, audio volume and battery status;
    • f) information you provide voluntarily, such as avatar, profile picture, username or nickname, contact details and information included in support requests or other communications with us;
    • g) social media or third-party account information, if you choose to connect the Services with a third-party account, such as Facebook or Google, subject to your settings and permissions with that third party;
    • h) inferences drawn from the information listed above, such as preferences or interests used to personalize content, offers, advertisements or gameplay experience.
    We do not knowingly sell or share the personal information of consumers under 16 years of age without affirmative authorization where required by applicable law.
  2. Categories of sources We may collect personal information or personal data from the following categories of sources:
    • a) directly from you, when you contact us, submit a request, participate in a competition, or otherwise provide information to us;
    • b) automatically from your device and from your use of the Services;
    • c) from app stores, payment operators and platform providers, where necessary to confirm purchases or provide the Services;
    • d) from advertising, analytics, attribution and measurement partners;
    • e) from social media platforms or other third-party services, if you choose to connect them with the Services.
  3. Purposes for collecting, using and disclosing personal information or personal data We may collect, use and disclose personal information or personal data for the following business or commercial purposes:
    • a) to provide, operate, maintain and improve the Services;
    • b) to create, maintain and secure user accounts or game profiles;
    • c) to save gameplay progress, virtual items, preferences and in-game activity;
    • d) to provide customer support and respond to user requests;
    • e) to process and verify purchases made through app stores or payment operators;
    • f) to detect, prevent and address fraud, cheating, abuse, security incidents and technical issues;
    • g) to analyze the performance and use of the Services;
    • h) to personalize gameplay, content, offers and advertisements;
    • i) to serve, measure and improve advertising, including interest-based or targeted advertising where permitted by applicable law;
    • j) to organize competitions, events or promotions;
    • k) to comply with legal obligations and enforce our rights, terms and policies.
  4. Categories of personal information or personal data disclosed to third parties In the preceding 12 months, we may have disclosed the categories of personal information or personal data listed in section 1 above to the following categories of third parties for business or commercial purposes:
    • a) hosting, infrastructure and cloud service providers;
    • b) analytics, attribution and measurement providers;
    • c) advertising networks, ad mediation platforms and advertising technology partners;
    • d) social media platforms and third-party login providers, where you choose to use such features;
    • e) app stores, platform providers and payment operators;
    • f) customer support, communication and internal management service providers;
    • g) legal, tax, accounting, audit and professional advisers;
    • h) public authorities, courts, regulators or law enforcement bodies where required by applicable law.
  5. Sale, sharing and targeted advertising We do not sell personal information in the traditional sense of exchanging it for money. However, like many mobile game providers, we may disclose or make available certain identifiers, advertising identifiers, device information, IP address, approximate location, usage data, ad interaction data and similar information to advertising networks, ad mediation platforms, analytics providers and other advertising technology partners.

    Under the CCPA, this may be considered a "sale" of personal information or "sharing" of personal information for cross-context behavioral advertising, even if no money is exchanged. Under the VCDPA, this may be considered processing of personal data for targeted advertising.

    In the preceding 12 months, we may have sold or shared, as those terms are defined under the CCPA, the following categories of personal information:

    • a) identifiers;
    • b) internet or other electronic network activity information;
    • c) device and technical information;
    • d) approximate geolocation information;
    • e) commercial information;
    • f) inferences.

    The categories of third parties to whom we may sell or share such personal information include advertising networks, ad mediation platforms, analytics providers, attribution providers and advertising technology partners.

    You have the right to opt out of:

    • a) the sale of your personal information;
    • b) the sharing of your personal information for cross-context behavioral advertising;
    • c) the processing of your personal data for targeted advertising;
    • d) profiling in furtherance of decisions that produce legal or similarly significant effects concerning you, to the extent applicable.
    You can exercise this right by contacting us at support@moondripgames.com or by using the "Do Not Sell or Share My Personal Information" option, where available in the Services or on our website.
  6. California privacy rights If you are a California resident, subject to certain exceptions, you may have the right to:
    • a) know what categories of personal information we have collected about you;
    • b) know the categories of sources from which we collected personal information;
    • c) know the business or commercial purposes for collecting, selling or sharing personal information;
    • d) know the categories of third parties to whom we disclose, sell or share personal information;
    • e) access the specific pieces of personal information we have collected about you;
    • f) request deletion of personal information we have collected from you;
    • g) request correction of inaccurate personal information;
    • h) opt out of the sale or sharing of your personal information;
    • i) limit the use and disclosure of sensitive personal information, to the extent applicable;
    • j) not be discriminated against for exercising your privacy rights.
  7. Virginia privacy rights If you are a Virginia resident, subject to certain exceptions, you may have the right to:
    • a) confirm whether we process your personal data and access such personal data;
    • b) correct inaccuracies in your personal data;
    • c) delete personal data provided by or obtained about you;
    • d) obtain a copy of your personal data that you previously provided to us in a portable and, to the extent technically feasible, readily usable format, where the processing is carried out by automated means;
    • e) opt out of the processing of your personal data for targeted advertising;
    • f) opt out of the sale of your personal data;
    • g) opt out of profiling in furtherance of decisions that produce legal or similarly significant effects concerning you;
    • h) appeal our decision if we decline to take action on your request.
  8. Sensitive personal information and sensitive data We do not intend to collect sensitive personal information or sensitive data unless it is necessary for a specific feature, required by law, or provided by you voluntarily. Where required by applicable law, we will obtain your consent before processing sensitive data or provide you with the right to limit the use and disclosure of sensitive personal information.

    For California residents, if we use or disclose sensitive personal information for purposes other than those permitted by the CCPA and its implementing regulations, we will provide you with the right to limit such use or disclosure.

  9. How to exercise your rights To exercise your rights, please contact us at: support@moondripgames.com

    Please describe your request clearly and provide sufficient information to allow us to verify your identity and locate your data, such as your device ID, user ID, advertising ID, email address used to contact us, game title, platform and any other information reasonably necessary to process your request.

    We will use any information provided for verification only to verify and process your request, unless you have provided it for another purpose.

    You may also use an authorized agent to submit a request on your behalf where permitted by applicable law. We may require the authorized agent to provide proof that you authorized them to act on your behalf and may also require you to verify your identity directly with us.

  10. Response timing We will respond to your request within the period required by applicable law. In general, we aim to respond within 45 days of receiving your request. Where permitted by law, we may extend this period if reasonably necessary, for example due to the complexity or number of requests, and we will inform you of the extension and the reason for it.
  11. Appeals for Virginia residents If you are a Virginia resident and we decline to take action on your request, you may appeal our decision by contacting us at support@moondripgames.com and stating that you wish to appeal our decision. We will respond to your appeal within the period required by applicable law and will provide a written explanation of our decision.
  12. Retention We retain personal information or personal data for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain your account or gameplay progress, provide customer support, comply with legal obligations, resolve disputes, enforce our agreements, prevent fraud and maintain security. When personal information or personal data is no longer necessary for these purposes, we will delete it or anonymize it.
  13. Non-discrimination We will not discriminate against you for exercising your privacy rights. This means that we will not deny you the Services, charge you a different price, provide a different level or quality of Services, or suggest that you may receive a different price or quality of Services solely because you exercised your rights, except where permitted by applicable law.

DO NOT SELL OR SHARE MY PERSONAL INFORMATION / OPT OUT OF TARGETED ADVERTISING

You may opt out of the sale or sharing of your personal information and the processing of your personal data for targeted advertising by contacting us at: support@moondripgames.com

Please include "Do Not Sell or Share My Personal Information" or "Opt Out of Targeted Advertising" in the subject line and provide sufficient information for us to identify your device or account, such as your device ID, user ID, advertising ID, game title and platform.

Opting out of interest-based or targeted advertising does not mean that you will stop seeing advertisements. It means that the ads you see may be less personalized or less relevant to your interests.

You can also adjust advertising and privacy settings directly on your device.

Apple / iOS: Open Settings, go to Privacy & Security, then Tracking, and manage whether apps are allowed to request permission to track you. You may also manage Apple advertising settings in your device settings.

Android: Open Settings, go to Privacy or Google settings, then Ads, and manage or reset your advertising ID or opt out of ads personalization, depending on your device and Android version.

If our Services support an in-game privacy setting, you may also use the "Do Not Sell or Share My Personal Information" or similar option available in the game settings.

Where required by applicable law, we will honor recognized opt-out preference signals, such as Global Privacy Control, in a manner required by applicable law and to the extent we are able to associate the signal with your browser, device, account or use of the Services.

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